TOKYO [Mon. 24th March, 2008]
Nissan Motor Co., Ltd. today announced that the Nissan Customer Service Center (NCSC) started full-scale operations. NCSC was established in Yokohama, Kanagawa prefecture in December 2007, with an investment of 9 hundred million yen, to consolidate its customer support and after-sales services to better suppport Nissan dealers country-wide.

The one-stop NCSC integrates all customer service activities including the customer support hotline, after-sales support and technical services. The center aims to improve service technology, customer affairs training and development, and vehicle repair support to dealers.

Certain roles and specified after-sales functions from each of the seven Area Technical Centers - located in Tomakomai, Sendai, Nagoya, Shin-Koyasu, Kobe, Hiroshima, Fukuoka - are now consolidated under the NCSC. Nissan will retain the regional Area Technical Centers in addition to the new consolidated operation in Yokohama, where some 550 employees have been relocated to enhance dealer support.

The Center has invested in the latest service equipment and technologies for more accurate defect diagnosis and speedier service support for customers and dealers. Following the establishment of the NCSC, the average vehicle repair response time has improved by an impressive 30% down 10 days from 15 days.

At the customer service hotline, a new call handling process was introduced where a customer's service history can be immediately accessed online, leading to improved response time in customer handling. Previously the customer service hotline was located at Nissan headquarters in Ginza.

Nissan's commitment to the delivery of superior product and service quality to its customers, encompasses all aspects of its operations from supply chain, manufacturing, sales and marketing to after-sales services.

Source : www.nissan-global.com